ace222 Terms & Conditions

1. Acceptance of Terms

By accessing, browsing, or using the ace222 platform in any capacity, you enter into a legally binding agreement with ace222 and confirm your unconditional acceptance of these Terms & Conditions, our Privacy Policy, our Responsible Gaming Policy, and any other rules or guidelines published on ace222.onl. These documents collectively constitute the entire agreement between you and ace222.

ace222 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time and without prior notice. The revised version will be posted on this page with an updated effective date. Continued use of the platform following any amendment constitutes your acceptance of the modified terms. It is your responsibility to review this page periodically.

2. Eligibility and Age Verification

The ace222 platform is available exclusively to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age. ace222 enforces a strict minimum age of 21 across all products including sports betting, live casino, slots, and crash games.
• You are accessing the platform as an individual acting on your own behalf, not as an agent, proxy, or representative of another person.
• You have not previously had an ace222 account closed, suspended, or terminated for breach of these terms.
• You are not a current employee, contractor, director, or immediate family member of any employee or contractor of ace222 or its technology and services partners.
• You understand and accept that gambling may be regulated differently depending on your jurisdiction, and you take sole responsibility for ensuring your use of ace222 complies with any applicable local laws.

ace222 reserves the right to request documentary proof of age at any time, including copies of a national ID card, passport, or birth certificate. Where age verification cannot be completed to ace222's satisfaction, the account will be suspended and no withdrawals will be processed until verification is complete.

3. Account Registration and Responsibilities

To access the full range of ace222 services, you must create a registered account. During registration you are required to provide accurate, current, and complete information. Providing false, misleading, or incomplete information is a breach of these terms and may result in immediate account termination.

One account per person is the absolute rule. ace222 uses technical and manual methods to identify duplicate accounts. If duplicate accounts are detected, all accounts belonging to the same individual will be closed. Any funds in duplicate accounts may be forfeited, and any winnings earned through a duplicate account will be voided.

You are solely responsible for:

• Maintaining the confidentiality of your username and password at all times.
• All activity that occurs under your account, whether authorised by you or not.
• Logging out of your account after each session, particularly on shared or public devices.
• Notifying ace222 customer support immediately if you suspect unauthorised access to your account.
• Keeping your registered contact details, including your mobile number linked to bKash or Nagad, current and accurate.

ace222 will never ask you for your password via email, live chat, or any other channel. Any communication requesting your password should be treated as fraudulent and reported to our support team.

4. Deposits, Withdrawals, and Payment Methods

ace222 accepts deposits and processes withdrawals via the following methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The availability of specific payment methods may vary and ace222 reserves the right to add or remove payment options at any time.

All payment accounts used for deposits must be registered in your own legal name and must match the name on your ace222 account. Depositing via a payment account belonging to another person is strictly prohibited and will result in account suspension. Withdrawals will only be processed back to the same payment method used for the most recent deposit, subject to the withdrawal limits and timelines set out below.

• Minimum deposit: ৳200 per transaction (varies by payment method).
• Minimum withdrawal: ৳500 per transaction.
• Mobile wallet withdrawals (bKash, Nagad, Rocket) are typically processed within 15 minutes of approval during business hours.
• Bank transfer withdrawals may take up to 3 business days depending on the receiving institution.
• ace222 reserves the right to conduct enhanced verification checks before approving any withdrawal, particularly for first-time withdrawals or amounts above ৳50,000.
• Funds deposited but not wagered may be subject to a processing fee of up to 5% upon withdrawal at ace222's discretion.

ace222 is not responsible for delays caused by the receiving financial institution, mobile network operator, or any third-party payment processor. If you experience a deposit that does not appear in your ace222 wallet within 30 minutes, contact our customer support team with your transaction reference number.

5. Bonuses, Promotions, and Wagering Requirements

ace222 offers a range of bonuses and promotional incentives to registered players. These include, but are not limited to, welcome deposit bonuses, reload bonuses, free spins, cashback offers, referral rewards, and seasonal promotions tied to events such as BPL, IPL, Eid, and Pohela Boishakh. All bonuses are subject to the specific terms published alongside each individual promotion, and those specific terms take precedence over the general provisions in this section.

Unless explicitly stated otherwise in the specific promotion terms, the following general bonus rules apply to all ace222 promotions:

• Bonus funds carry a wagering requirement that must be met before any winnings derived from bonus funds can be withdrawn. Wagering requirements are stated as a multiplier (e.g., 30x) applied to the bonus amount.
• Wagering contributions vary by game type: slots typically contribute 100%, live casino games 20%, and sports bets 100% on settled single bets at minimum odds of 1.50.
• Bonuses are issued in BDT only and credited to a separate bonus wallet. Real money funds are used before bonus funds.
• Bonuses are non-transferable and may not be exchanged for cash except through the standard wagering completion process.
• ace222 reserves the right to withdraw any bonus, cancel any promotion, or void any winnings obtained through what it deems to be bonus abuse, including but not limited to: opening multiple accounts to claim a welcome bonus more than once, using low-risk betting strategies to systematically clear wagering requirements, or coordinated play between multiple accounts.
• Players must opt in to promotions where indicated. ace222 is not obligated to credit bonuses retroactively for qualifying deposits made before opt-in.

Promotional offers are targeted at recreational players. ace222 reserves the right to exclude individual players from specific promotions at its sole discretion and without explanation.

6. Sports Betting and Game Rules

All sports bets placed on ace222 are subject to the specific rules of the relevant sport and market as published within the sportsbook at the time of placing the bet. For cricket markets including BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures, the following general principles apply:

• Bets are settled based on the official result as declared by the relevant governing body (ICC, BCB, BCCI, etc.).
• If a match is abandoned or cancelled before the minimum required overs are completed, bets may be voided and stakes returned unless specific "rain rule" or "reduced overs" markets are in play.
• In-play bets are accepted at the live odds displayed at the time of confirmation. ace222 is not liable for bets placed after the relevant event or market has closed due to connectivity issues on the player's end.
• Maximum payout limits apply per event and are displayed within each market. ace222 reserves the right to restrict bet sizes on individual markets or for individual accounts.
• Any bets placed using information that constitutes insider knowledge, or placed as part of a match-fixing or spot-fixing arrangement, are void. ace222 actively cooperates with sporting integrity organisations.

For casino games including live dealer tables, slots, crash games (such as Aviator), and fishing games (such as Fishing Yi Lu Fa), all outcomes are determined by certified RNG technology or live dealer procedure. Game results are final once confirmed. Technical errors that affect game outcomes will be investigated and resolved at ace222's discretion, which may include voiding the affected round and returning stakes.

7. Responsible Gaming Obligations

ace222 is committed to promoting responsible gambling. The platform provides a suite of player-protection tools accessible from your account dashboard, including deposit limits, loss limits, session time limits, reality checks, and self-exclusion. Players are strongly encouraged to use these tools proactively.

Self-exclusion requests are processed within 24 hours of submission. During a self-exclusion period, you will not be able to log in, deposit, or place bets. ace222 will also suppress all promotional communications to your registered contact details for the duration of the exclusion period. Self-exclusion periods of between 6 months and 5 years are available. Permanent self-exclusion is also available upon request.

8. Intellectual Property

All content on ace222.onl, including but not limited to text, graphics, logos, icons, images, game interfaces, software, and compiled data, is the intellectual property of ace222 or its content licensors and is protected under applicable intellectual property laws. You may not reproduce, redistribute, republish, frame, mirror, scrape, or commercially exploit any content from ace222.onl without prior written consent from ace222.

Game software and live casino streaming technology used on ace222 is licensed from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All rights to that software and technology remain with the respective licensors. ace222's use of those products does not grant players any ownership rights over the underlying software.

9. Limitation of Liability

To the maximum extent permitted by applicable law, ace222 and its affiliates, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform. This includes, without limitation, loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or system failure.

ace222 does not guarantee that the platform will be available at all times, error-free, or free from viruses or other harmful components. Scheduled maintenance and unplanned outages may occur. ace222 will make reasonable efforts to minimise downtime but accepts no liability for losses — including in-progress bets or casino sessions — resulting from interruptions to service availability.

In any event, ace222's total aggregate liability to any individual player for any claim arising under these terms shall not exceed the total amount deposited by that player in the 30 days immediately preceding the event giving rise to the claim.

10. Governing Law and Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the applicable laws of the jurisdiction under which ace222 operates. Any dispute arising out of or in connection with these terms that cannot be resolved informally through our customer support team will be referred to binding arbitration.

In the first instance, all disputes must be submitted to the ace222 support team at [email protected] in writing, with a clear description of the nature of the complaint, the relevant dates and transaction IDs, and the resolution being sought. ace222 will respond to all formal complaints within 10 business days of receipt. If you are not satisfied with the outcome, you may pursue resolution through independent arbitration.

For the avoidance of doubt, nothing in this clause limits your statutory consumer rights under applicable law.

11. Privacy and Data Use

ace222 collects, stores, and processes personal data in accordance with our Privacy Policy, which is available at ace222.onl/privacy-policy. By creating an account, you consent to the collection and use of your personal information as described in that policy. Your data is used to operate your account, process transactions, prevent fraud, comply with legal obligations, and (with your consent) send you promotional communications.

ace222 does not sell your personal data to third parties. Data is shared only with payment processors, fraud prevention services, and game software providers as necessary to deliver the platform's core functions. All data transmission between your device and ace222 is protected by 256-bit SSL encryption.

12. Account Termination and Suspension

ace222 reserves the right to suspend or permanently close any account, and to withhold or void any pending withdrawals or unsettled bets, if it has reasonable grounds to believe that any of the following have occurred:

• Provision of false, inaccurate, or fraudulent registration information.
• Operation of more than one account under the same identity or using the same payment method.
• Suspected money laundering, fraud, or use of the platform to facilitate any illegal activity.
• Deliberate exploitation of software errors, bugs, or loopholes to gain an unfair advantage.
• Collusion with other players or manipulation of game outcomes.
• Chargebacks initiated against ace222 through a payment provider without first contacting customer support.
• Any behaviour that ace222 determines to be abusive, threatening, or harmful toward staff or other players.

Where an account is closed due to a breach of these terms, any balance remaining in the account at the time of closure may be forfeited. ace222 will notify you of the closure via your registered email or mobile number and will provide a brief explanation where it is lawful and practical to do so.

You may also close your own account voluntarily at any time by contacting customer support. Any real-money balance will be returned to your registered payment method within 5 business days, provided no active bonus wagering requirements remain and no outstanding verification documents are required.